Just over a month ago, many passengers were badly affected by the significant problems with the Eurostar service. The media focused considerably on the disruption to the journeys of passengers. It also drew attention to the experiences of those passengers who were trapped within the Channel Tunnel.

There was obviously a lot for the Eurostar management to address in terms of reputation management and getting the service back on track. As reported by the Daily Mail, a new development could create another wave of anxiety for the managers.

On December 18, Mr Willy Risi was on board one of the trains that stopped working within the Channel Tunnel. With his family, Mr Risi was eventually put on a relief service. However, this relief train was normally deployed in the transport of vehicles and it ceased to move forwards in Kent. At Ashford, the relief train was stationary for five long hours. The passengers were not fortunate enough to have seats and were not provided with any food.

Mr Risi apparently considers what happened to be false imprisonment and is seeking considerable compensation. Mr Risi is reportedly of the opinion that he deserves compensation of up to a six-figure sum as a result of the experience that he and his family endured. Contesting compensation claims can be difficult for firms if it seems that they have not lived up to their responsibilities, so it is hard to tell what the future holds.

If you require advice in relation to a potential compensation claim, it is always best to seek guidance from experts who will be able to tell you how to proceed.